FAQs

  • United States (USA) | 7 - 12 business days
    United Kingdom (UK) | 6 - 10 business days
    Germany | 6 - 10 business days
    Australia | 7 - 12 business days
    Canada | 7 - 12 business days
    Italy | 6 - 10 business days
    France | 6 - 10 business days
    Rest of World | 10 - 30 business days

  • All products are uniquely made to order at PODpartner. Therefore, we do not support returns or exchanges if you order the wrong size/color, or provided incorrect shipping details. You are responsible for capturing the correct information from your customers.

    In case of a defective or wrong item, please contact our customer service within 30 days of delivery (before your order status turns "Complete") and provide your order ID number as well as clear pictures/videos of the issue to our official email address service@podpartner.com. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.